Refund Policy - tradeversemarketing

This Refund Policy governs all services purchased from Trade Verse Marketing (referred to as the “Company,” “We,” “Us,” or “Our”) through our website, tradeversemarketing.com. By placing an order or purchasing any service from us, you acknowledge and agree to the terms and conditions mentioned below.

1. Non-Refundable Services

Once a paid service has been activated, initiated, or work has commenced, the amount paid by the client for that service will be considered non-refundable.

This policy applies to, but is not limited to, the following services:

SEO services and digital marketing campaigns that have already started.
Website designing or development work after the project has been initiated.
Social media management services once the service has commenced.
Google Ads or Meta Ads campaigns after they have been launched.
Logo designing, video editing, graphic designing, or other creative services where concepts, drafts, or initial work have been provided.
Any service where account access, login credentials, reports, files, drafts, or other deliverables have already been shared with the client.

2. Conditions Under Which a Refund May Be Considered

A refund request may be considered only when all applicable conditions mentioned below are satisfied:

The refund request is submitted within 15 days from the date of payment.
The purchased service has not been started, activated, or assigned for execution.
The client provides a valid, reasonable, and verifiable reason for requesting the refund.

All refund requests are subject to review by the Company. Approval of a refund request is not automatic or guaranteed and will be determined based on the individual circumstances of the case.

3. Refund Request Procedure

Clients wishing to request a refund must send an email to sales@tradeversemarketing.com containing the following details:

Full name and registered contact information.
Order number, invoice number, or transaction/reference ID.
Name of the service for which the refund is being requested.
A clear explanation of the reason for the refund.
Relevant documents or supporting evidence, wherever applicable.

After receiving the request and required information, our team will review the matter and generally provide a response within 5–7 business days.

4. Refund Processing Period

Where a refund has been approved, the actual refund may require approximately 30–35 working days to complete.

The final processing period may vary depending on the payment gateway, banking institution, transaction verification, or other circumstances beyond the Company's direct control.

Clients are requested to allow the applicable processing time before following up regarding the refund status.

5. Refund Method

Approved refunds will normally be issued using the same payment method through which the original payment was received.

Credit/debit card payments will be returned to the respective card used for the transaction.
UPI, net banking, or wallet payments will be refunded to the corresponding originating account or payment source.
Refunds will not ordinarily be transferred to an alternative bank account, payment method, or third-party account.

6. Chargebacks and Payment Disputes

If a client initiates a chargeback or payment dispute without first following the refund procedure described in this policy, the Company may provide relevant transaction records, communication history, service details, and evidence of work or service delivery to the concerned bank, payment gateway, or financial institution.

The Company reserves the right to contest such chargebacks where appropriate.

In such circumstances, the Company may also temporarily suspend or terminate the associated services or account access, subject to the circumstances of the dispute.

7. Changes to This Refund Policy

Trade Verse Marketing reserves the right to revise, update, or modify this Refund Policy whenever necessary.

Any changes will become applicable once the revised policy is published on this website. Clients are encouraged to review this page periodically to remain informed about the current refund terms.

Continued use or purchase of our services after an updated policy has been published will be treated as acceptance of the revised terms.

8. Contact Us

For refund requests, questions, or clarification regarding this policy, please contact us using the details below:

Email: sales@tradeversemarketing.com
Phone: +91-8076865466
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

Questions?